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Returns and Exchanges

We recommend contacting us for a consultation, if you are unsure about your skin care needs. We will be happy to guide you to the correct product. 

However, sometimes we make a purchase and it doesn't work out.  

  • Products must have been purchased from de la Torre Skin Care. We can not accept returns of products from other retail outlets. Please return your product to where you purchased it. 
  • Products must be returned within 30 days of order date. 
  • Please include a copy of your receipt (or a note with your order #, name, email address, phone number) and your reason for returning the product(s).
  • We can not accept returns on products that are overly used. 
  • Original shipping and handling charges are non-refundable (if applicable).
  • Products specified as non-returnable or not for resale cannot be returned.
  • Should you decide to return a product for a refund or exchange call Bella Luce Skin Care at 650-359-3055 for a return label or email shop@delatorreskincare.com
  • We will refund your account  5-7 days after your product is received by us or send you a replacement product. 

Thank You for your support!

Antoinette Cresci de la Torre